--- title: "New National Secure Document Storage Service - Sapience Financial" description: "Lifetime secure document storage prevents suggestions of potential document tampering and important legal documents being lost. The Sapience Modern Estate Planning Service can help you get this important part of life, finally sorted. Find out more about the New National Secure Document Storage servi" url: "https://finallysorted.com.au/blog/new-national-secure-document-storage-service" date: "2026-06-01T04:22:49+00:00" language: "en-GB" --- # New National Secure Document Storage Service - ⚖️ Estate Law & Succession Planning - [ Simple Wills ](https://finallysorted.com.au/all-tags/simple-wills) - [ key legal documents ](https://finallysorted.com.au/all-tags/key-legal-documents) - [ modern estate planning ](https://finallysorted.com.au/all-tags/modern-estate-planning) - [ Protective Wills ](https://finallysorted.com.au/all-tags/protective-wills) - [ ⚖️ Estate Law & Succession Planning ](https://finallysorted.com.au/insights/estate-law-succession) ![basset hound holding onto a ball on a string](https://finallysorted.com.au/images/blog/our-new-national-secure-document-storage-service-sapience-financial.jpg) Reading Time: 5 minutes --- ### New National Secure Document Storage Service There are some important questions that will always need to be asked, and often at the time when you would rather not have to deal with the answers. This is why having a plan in place to answer them, just in case, makes these two questions easy to answer. (Not knowing the answers to these two questions only causes more grief and anxiety). These two uncomfortable questions will need to be asked every time at the passing of a loved one and are; - Do you know if a Will was ever made? - Do you know where the Will is stored? Introducing a New service for Sapience Financial clients – complimentary secure storage of your Will and [estate planning](https://finallysorted.com.au/index.php?option=com_content&view=category&layout=blog&id=111&Itemid=805) documents — for life. #### *Read in this article* - [New National Secure Document Storage service](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#new-national-secure-document-storage-service) - [1. Collecting a Secured Document](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#section-1-collecting-a-secured-document) - [**2. Requesting a copy of a Will**](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#section-2-requesting-a-copy-of-a-will) - [**3. Collecting an Enduring Power of Attorney or an Enduring Power of Guardianship**](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#section-3-collecting-an-enduring-power-of-attorney-or-an-enduring-power-of-guardianship) - [**4. Collecting other documents**](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#section-4-collecting-other-documents) - [Frequently Asked Questions: National Secure Storage](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#frequently-asked-questions-national-secure-storage) - [Why is physical storage still necessary in a digital world?](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#why-is-physical-storage-still-necessary-in-a-digital-world) - [Who has the legal right to access my stored documents?](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#who-has-the-legal-right-to-access-my-stored-documents) - [Why won't you email a copy of my Will?](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#why-wont-you-email-a-copy-of-my-will) - [What happens if I lose my Sapience storage receipt?](https://finallysorted.com.au/blog/new-national-secure-document-storage-service#what-happens-if-i-lose-my-sapience-storage-receipt) ### New National Secure Document Storage service Sapience Financial now offers access to a secure document storage service by a national service provider, to Sapience clients for their Estate Planning documents and Business Owner and Partner Agreements. These include their Wills, Enduring Powers of Attorney, Enduring Powers of Guardianship, Advance Health Directives, Trust Deeds and related key documents. Due to the confidential nature of most of the documents held on behalf of clients, the service has a **strict access policy** in place to regulate the release of these documents. #### 1. Collecting a Secured Document A Will document will only be released to: 1. the **client** who made the Will. The client can collect the document in person from the secure service office by appointment, bearing his or her photo identification; or 2. the **executor** appointed under the client's Will. The executor can collect the document in person from the secure service office by appointment, bearing his or her photo identification together with the client's original death certificate; or 3. **another law firm (acting on behalf of the client) by providing the secure service trustee with the client's written and signed authority to release the document to them.** Please note the service will not release a Will of a client to a person who is appointed under an Enduring Powers of Attorney nor to a law firm instructed by that person. (The Legal Practice Board of Western Australia - where the service is regulated - can be contacted for more information about this legal requirement). #### **2. Requesting a copy of a Will** A copy of a Will may only be provided to the client who made the Will. The client can collect the copy in person from the services office by appointment, bearing their photo identification. For document security, a copy of the signed Will will never be emailed or mailed to any person under any circumstances to preserve the confidential and sensitive nature of the document. #### **3. Collecting an Enduring Power of Attorney or an Enduring Power of Guardianship** Enduring [Power of Attorney](https://finallysorted.com.au/index.php?option=com_content&view=category&layout=blog&id=111&Itemid=805) and [Enduring Power of Guardianship](https://finallysorted.com.au/index.php?option=com_content&view=category&layout=blog&id=111&Itemid=805) can be collected from the services office by appointment by the person appointed under the document as the attorney or guardian (as the case may be), subject to any client instructions we may hold to the contrary. - These same documents can be provided to **another law firm instructed accordingly by the client**, to seek access. #### **4. Collecting other documents** Depending on the nature of the documents, they may be collected from the services office by appointment by the client in person bearing their photo identification, or by another person who holds the clients written and signed authority to release the document. - These same documents can be provided to **another law firm instructed accordingly by the client**, to seek access. All additional questions can be addressed by contacting the National Secure Storage firm directly. Lifetime secure document storage prevents suggestions of potential document tampering, and important legal documents being lost and answers the two uncomfortable questions that are always asked at the passing of a loved one - Do you know If a Will was ever made? - Do you know Where the Will is stored? The Sapience Modern Estate Planning Service can help you get this important part of life, finally sorted. --- ### Frequently Asked Questions: National Secure Storage #### Why is physical storage still necessary in a digital world? Despite the push for digital transformation in 2026, most Australian courts still require the **Original Physical Will** with wet-ink signatures for the Probate process. Digital copies are often treated as "informal" and are significantly easier to contest in court. Secure physical storage ensures the integrity of your original intentions remains "Absolute." #### Who has the legal right to access my stored documents? Access is strictly controlled to prevent unauthorized interference. Only the **Client** (with photo ID), an **Appointed Executor** (upon proof of death), or a **Law Firm** with your express written authority can retrieve an original document. Note: A person with Power of Attorney cannot retrieve a Will, as their authority ceases upon your passing. #### Why won't you email a copy of my Will? In the 2026 cybersecurity landscape, email remains a high-risk vector for identity theft and fraudulent estate claims. To ensure **Document Sovereignty**, we do not transmit signed Wills via email or post. This prevents sensitive documents from being intercepted or modified digitally before they reach their intended destination. #### What happens if I lose my Sapience storage receipt? Your storage location is a permanent part of your **Sapience Client File**. While you are given a retrieval roadmap, our national service provider maintains a verified register. As long as your identity can be verified through our institutional protocols, your documents—and your legacy—remain accessible to those who need them most. *Disclaimer: Document storage is a complimentary service for Sapience Financial clients, subject to provider terms. Laws regarding "Digital Wills" are state-specific. For a strategic review of your estate's "Black and White" protections, we recommend a [confidential consultation](https://finallysorted.com.au/contact).* **Do we sound like the type of people you'd like to do business with?** Call us today on 1300 137 403 or email us [here](https://finallysorted.com.au/index.php?Itemid=704) for a no-obligation private chat about your situation. --- ![author pic drew browne](https://finallysorted.com.au/images/author-pic/contact-drew-browne-advisor-sapience-financial.jpg)**Drew Browne** is a specialty Financial Risk Advisor working with Small Business Owners & their Families, Dual Income Professional Couples, and diverse families. He's an award-winning writer, speaker, financial adviser and business strategy mentor. His business Sapience Financial Group is committed to using business solutions for good in the community. In 2015 he was certified as a B Corp., and in 2017 was recognised in the inaugural Australian National Businesses of Tomorrow Awards. Today he advises Small Business Owners and their families, on how to protect themselves, from their businesses. He writes for successful Small Business Owners and Industry publications. You can read his Modern Small Business Leadership Blog [here](https://finallysorted.com.au/index.php?Itemid=1267). You can connect with him on [LinkedIn](https://www.linkedin.com/in/drewbrowne/). Any information provided is general advice only and we have not considered your personal circumstances. Before making any decision on the basis of this advice you should consider if the advice is appropriate for you based on your particular circumstance. ![Written by Human Not made by AI sapience financial ](https://finallysorted.com.au/images/icons/not-made-by-AI-sapience-financial-black.png) ## Schema ```json { "@context": "https://schema.org", "@graph": [ { "@type": "BlogPosting", "@id": "https://sapience.com.au/blog/new-national-secure-document-storage-service#blogposting", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://sapience.com.au/blog/new-national-secure-document-storage-service" }, "headline": "Sovereign Security: The New National Secure Document Storage Service", "description": "Sapience Financial introduces complimentary secure storage for Wills and Estate documents. 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This is why having a plan in place to answer them, just in case, makes these two questions easy to answer. (Not knowing the answers to these two questions only causes more grief and anxiety). These two uncomfortable questions will need to be asked every time at the passing of a loved one and are; Do you know if a Will was ever made? 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